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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. add or call contacts without phone number (but with email)

    Please let us add a Contact without Phone Number. I can't add a Contact who has no Phone Number (only Email).

    Even if he has a Calling Plan (and a number), and i want to call the Email Address, not the Phone Number, its not possible.
    If this contact calls me once, i can call back without problems.
    But can't still add him as Contact.
    As long as the contact didn't call me first, i can't even call him through the chat or elsewhere.
    If i paste the Email instead of the Phone Number while creating a Contact, Teams adds…

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Provide an audible signal when a call comes in.

    Provide an audible phone ring when a call comes in. This is basic stuff. Fix it.

    7 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Launch App/Url on inbound call, passing telephone number.

    We would like to launch an app,url or flow based on an inbound number. To achieve passing a telephone number for the purpose of presenting a popup with the inbound caller details.

    Example
    Execute command on inbound call
    http://www.mysite.com/myintergration.htm?number=%P
    Launches a browser, opens a webpage and passes it the caller number
    *c:\myapp\myapp.exe %P - this launches an application on your computer and passes it the caller's phone number.

    Variables
    %P - formatted phone number
    %F - First Name
    %L - Last Name
    %N - Full Name
    %C - Full canonical format
    %E - E164 phone number

    This is how Ringcentral…

    7 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unhighlight read msgs.

    When I click on a msg under the Activity tab and read the msg., then Teams should unhighlight the Group where the msg resides. It makes it look like there’s another msg for me to read.

    7 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. IPhone cannot log in and present a login error

    IPhone cannot log in and present a login error

    7 votes

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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add option to ensure voice call notifications always appear at the front

    We are just switching to use Teams Phones however because our users work in full screen RDS or Citrix, with teams running locally, when a voice call comes in for them they do not see the notification and have no way of answering. The notification is appearing behind the RDS/Citrix full screen window which they cannot minimize. The voice call needs to put a notification in front of all other windows to allow the functionality to be used correctly.

    6 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Enable assigning the desired local conference bridge number when we give the Audio Conferencing license to users

    It would be convenient if we could assign the default conference bridge number when we give the Audio Conferencing license to users.
    We currently need to change the default bridge numbers by using PowerShell after assigning the license. The given bridge number is automatically assigned depending on the country which has been set in Licenses and Apps in Microsoft 365 admin center > Users > Active users, but the number doesn’t point the country we want.

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Additional emergency numbers while Teams phone is locked along with 911

    Yealink phones to be able to dial additional emergency numbers while Teams enabled phone is locked along with 911

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. CNAM should be logged in PSTN Usage Details Report

    When viewing the PSTN Usage Details report (Legacy Skype Admin), the CNAM is not included in the log. For organizations that rely on these reports to correlate calls with other systems, it makes reconciliation very difficult when you can't see the name of the person associated with the Caller ID. I don't know why it's not available in the log, since it seems to be present on the device's/app's call history.

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add the consult transfer options to 3PIP phones

    Can the consult transfer feature be made available for the IP-Hardphones. A lot of smaller companies use the hardphones to start using teams to replace there PBX and are missing this feature

    6 votes

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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Larger join meeting button on phone

    The current join meeting button on Yealink and AudioCodes handsets is a little too small to be easily pressed within the Teams app. Increasing the size of this button would make it easier to press and join meetings.

    It would also be great if you could tap anywhere on the meeting name/title to join the meeting, rather than having to hit the join button.

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Split Communication Credits between different departments

    The PCR is to allow multiple communication credits to be provisioned and paid for separately under the same Office 365 phone system tenant. The business case for this is that decentralized organizations like universities or global companies with separate decision making and cost centers in each location need to have the long-distance and toll free numbers associated with each department / site paid for separately by those departments or locations. Central IT, for instance, doesn't want to pay for the LD charges of the math, science, and art department, for instance. They also don't want to have to parse through…

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Enable Polycom desk phone to join a channel meeting, not just a generic teams meeting

    With the VVX phones, you can click to join a meeting in Teams, UNLESS this meeting is a channel specific meeting. Please fix this bug/issue. Thanks!

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do I setup call fowarding to other Phone #'s?

    How do I setup call forwarding to other Phone #'s?

    6 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Standard SIP support for phones

    This made the new back in 2020, announcing support in the first half of 2021.

    I cannot find any information.

    This is a must and can definitely onboard all those companies that have invested in hardware and offset the cost.

    5 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being wor

    I need a way to check the status of my porting request. It went into manual, i provided the info on 11th and have no idea if it is being worked on and when the transfer will occur.

    5 votes

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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. See favorites/speed dials during Teams Transfer Phones

    Need to be able to see Teams Favorites and Speed dials during transfer. Users will want the ability to press the button of the desired favorite while customer is being transferred. The delay between having to type out the whole name takes too long.

    5 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ringtones as in Skype for Business.

    Ringtones as in Skype for Business.

    5 votes

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    4 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enable customization of IP Phones

    Allow for the customization of IP phones with ring tones, background images and color schemes to reflect CI requirements

    5 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. When dialing a number please let it be visible. And make it easier to find the dial pad. Thanks

    When dialing a number please let it be visible (seems obvious to help dial the right number and to let the user know that the number is being dialed). And make it easier to find the dial pad. Thanks

    5 votes

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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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