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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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  1. MS Teams for enterprises - Provisioning

    After having over 2 years of enterprise experience with SfB-Online automation, talking about Cloud-only solution for over 50k employees cannot believe it is part of the same MS suite as Azure products.
    I am really keen to see MS Teams supporting Graph API for all types of identity provisioning including telephony management without 30 years old limitations i.e.:
    -throttling (only solution now to use several Admin accounts)
    -lack of object layer transparency (unable to create efficient serialization to build enterprise level solutions)
    -old dog new tricks (SfB supports OAuth authentication only by passing "password" as password and bearer token as…

    14 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Team Meeting/Conference call

    Allow for multiple organizers in a conference call. This will hopefully fix the problem if the organizer can not make the call/meeting the meeting can still happen when another organizer enters the meeting.

    13 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Auto attendant holiday call flow should use multiple holidays

    Per this announcement there are now centralized tables of holidays: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16934143-rename-of-team-channel-doesn-t-rename-associated-s

    The problem is the UI for the Auto Attendant only allows you to pick one holiday when setting up a holiday call flow. Even though you can maintain a centralized list of holidays, this means you still have to edit your Auto Attendant holiday call flow and setup a unique call flow for each holiday independently.

    You should also have the same options to select for a holiday call flow as you do for the after hrs call flow.

    12 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. conference bridge multiple phone numbers

    As a multi-national organization, it would be nice to have functionality that allowed all users to receive calls from local numbers. We have several conference bridge phone numbers, one for each country we operate in, but for some reason it is impossible to configure multiple "default conference bridge numbers" (the number that shows up on callerID when you add someone to a Skype call).

    We can set default conference bridge per user, but this currently only affects the default bridge included in their meeting invite....it doesn't change the bridge that gets used when calling out to add people to a…

    11 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Incoming Calls when already on a call

    When any of my user's are in a call and someone else calls them, they get blasted by another ring which completely overpowers the person they are currently talking to.

    11 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Configure Voicemail on IP Handsets

    Enable users to access the voicemail options on IP handsets (such as the AudioCodes C450HD) or on the Android App that are available in the PC Software. Change Voicemail greeting, Forward calls, Also ring, ring duration, etc.

    11 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Accepting calls to call queue in MS Teams

    • When someone calls the call queue and clicks on the headphone to "accept" the call in MS Teams everything works fine.
    • If someone calls the call queue and DO NOT click the headphone in MS Teams, but outside (as in the attached picture), 
    then the call seems to be accepted, HOWEVER
    o The call was not put through
    o It does not even ring with the other participants.
    o The caller is still waiting for someone to answer the call
    o But this is only with call queue calls like this: if someone calls me directly and I…

    10 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow Admins to Remotely Login Phones

    Going from an environment where PIN Auth could remotely login a customer's phone without any interaction from the user, to requiring the user to login is a terrible burden placed on the implementation & IT support team. If not PowerShell, at least an option on the teams admin device management page to select what user to login. https://admin.teams.microsoft.com/devices/manage

    9 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Backgrounds

    Couldn’t find the backgrounds while using the app in my phone.

    8 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Desk phone companion app - desktop control/compliment Yealink/Polycom

    I thought Desk Phome Companion app was on the roadmap for Teams?

    The ability to control and dial from your Teams app and have it control the phone on your desk is something all of ours users expected from the system (post implementation feedback). Is this going to be supported like other systems like Shoretel/Mitel or is this off of the roadmap now and they are simply treated as separate devices with no interoperability planned?

    8 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow Desk Phones to Use their built in Intercom Feature

    Allow Desk Phones to Use their built in Intercom / Paging Features, currently skype for business firmware allows phones to use the intercom feature however once Teams firmware is installed it removes the vendors firmware options to do so.

    8 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Support real phones

    I like phones. Real ones, not headsets or little speakers. Please support them, they are far from obsolete.

    8 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Integrate Microsoft Teams VoIP with Zoho CRM PhoneBridge

    We are using Zoho CRM and Zoho have require developpers of VoIP providers to fill in a form in order to come in contact with them so they can integrate directly in the CRM via PhoneBridge.

    Here is the link to fill in the form:
    https://www.zoho.com/phonebridge/

    Can someone in Microsoft Teams VoIP team please contact Zoho in order to make the connection for this integration to work.

    I would love to be able to initiate a call directly from our CRM with Teams and that a pop up window opens when I receive a call from a customer.

    Thank you…

    7 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Record Voicemail Greeting on Crestron Device

    Please add the option to record your voicemail greeting on physical phones such as the Crestron Flex UC-P100-T. For users that don't have PC audio, there isn't a good way (other than mobile app which some users don't want to have) to update their greeting.

    7 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unhighlight read msgs.

    When I click on a msg under the Activity tab and read the msg., then Teams should unhighlight the Group where the msg resides. It makes it look like there’s another msg for me to read.

    7 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. IPhone cannot log in and present a login error

    IPhone cannot log in and present a login error

    7 votes
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    3 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. PowerShell to dump out phone numbers both assigned and unassigned

    PowerShell to dump out phone numbers both assigned and unassigned

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. add or call contacts without phone number (but with email)

    Please let us add a Contact without Phone Number. I can't add a Contact who has no Phone Number (only Email).

    Even if he has a Calling Plan (and a number), and i want to call the Email Address, not the Phone Number, its not possible.
    If this contact calls me once, i can call back without problems.
    But can't still add him as Contact.
    As long as the contact didn't call me first, i can't even call him through the chat or elsewhere.
    If i paste the Email instead of the Phone Number while creating a Contact, Teams adds…

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the consult transfer options to 3PIP phones

    Can the consult transfer feature be made available for the IP-Hardphones. A lot of smaller companies use the hardphones to start using teams to replace there PBX and are missing this feature

    6 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide an audible signal when a call comes in.

    Provide an audible phone ring when a call comes in. This is basic stuff. Fix it.

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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