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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Smoother integration of MS Teams with Polycom Desk Phone

    I have a Polycom VVX 201 desk phone. Currently, to integrate with MS Teams, I enter my user credentials directly into the Polycom desk phone:

       username        myOffice365Email
    
    domain office.com
    email myOffice365Email
    pwd

    When anyone phones my MS Teams phone number, both my iPhone 7 rings as well as the Polycom Desk phone.

    NEW IDEA: using the the MS Teams app on my desktop PC, setup Polycom Desk Phone. This way, all of my devices ring simultaneously when external person rings my MS Teams phone number

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Let the user suppress the phone number for outgoing calls

    It is confusing for external people if I call them with unknown numbers. In order to test calling functionality, it should be able to suppress the outgoing number. It's better to show no number than a number, that won't exist anymore when we finished testing. The formerly called person would be confused when he uses the number to call back.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Support for expansion modules / sidecars on desk phones

    I noticed that a few phone manufacturers now support Teams on desk phones - such as the Yealink T56A, what it doesn't support is the expansion modules that are extremely useful for receptionist. Skype for Business supported the Yealink T48G and the EXP40 expansion module. The T56A supports the EXP50 module but Teams doesn't support the module, only the desk phone itself.

    55 votes
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    12 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow incoming / outgoing calls + enable keypad functionality

    Our Teams set-up doesn't include a keypad to make outgoing calls. This is problematic. If we are losing Skype, we need to be able to use Teams to receive incoming calls and make outgoing calls.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Automatically assign teams device policy

    Automatically assign teams device policy to new teams devices.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Access to personal outlook contacts from IP Phone (Yealink T55A, T56A, T58A)

    When using an IP Phone like Yealink T55A, T56A or T58A teams edition you are able to access your global address book but you can't access your personal contact from outlook.

    98 votes
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    11 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need provisioning in Teams to replicate employee ID from AD

    In SFB we have a column in contact card which shows employee ID's. same is not available in Microsoft Teams.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. CNAM should be logged in PSTN Usage Details Report

    When viewing the PSTN Usage Details report (Legacy Skype Admin), the CNAM is not included in the log. For organizations that rely on these reports to correlate calls with other systems, it makes reconciliation very difficult when you can't see the name of the person associated with the Caller ID. I don't know why it's not available in the log, since it seems to be present on the device's/app's call history.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable CNAM (Calling Party Name) in Canada.

    Right now our users only see incoming phone numbers, we would like to see the Calling Party Name.

    52 votes
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    13 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. When dialing a number please let it be visible. And make it easier to find the dial pad. Thanks

    When dialing a number please let it be visible (seems obvious to help dial the right number and to let the user know that the number is being dialed). And make it easier to find the dial pad. Thanks

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Support cameras on teams phones

    It seems silly that there are certified Microsoft Teams phones -- but they're crippled in that they don't support video. I have clients that use VoIP phones with Video all the time, the brand they use -- Yealink -- is one of your certified partners. I can install team on a phone, iPad, android device, windows device and have video .... but not a device developed in concert with Microsoft. Seems a little silly.

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Polycom Trio Dark Mode

    On the Polycom Trio 8800 (I assume 8500 also) it is ******* the eyes, can Dark Mode be made available for the phone please.

    This is when running on Team Mode as the base profile.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Configure Voicemail on IP Handsets

    Enable users to access the voicemail options on IP handsets (such as the AudioCodes C450HD) or on the Android App that are available in the PC Software. Change Voicemail greeting, Forward calls, Also ring, ring duration, etc.

    11 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. 2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Team Meeting/Conference call

    Allow for multiple organizers in a conference call. This will hopefully fix the problem if the organizer can not make the call/meeting the meeting can still happen when another organizer enters the meeting.

    13 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adding NetLock into Direct Routing Trusted RooCA list

    Dear Support,

    We are currently using Netlock public certs and trying to setup Direct Routing. I was wondering if you would be so kind to add the Netlock CA into the trusted root CAs for SBC.

    https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan#public-trusted-certificate-for-the-sbc

    Thanks,
    Laszlo

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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