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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

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  1. Speed Dial for Teams IP Phones

    Currently the Teams IP Phones are not useable cause in order to dial a call you have to use the onscreen keyboard to search for a contact to see presence or to dial the call. Teams IP Phones need to be able to place certain contacts on a speed dial tab that will show certain contacts and their presence status on one screen. You should be able to glance at the speed dial tab to quickly see who in your team is online and dial them.

    199 votes
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    43 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Visually show in conference call if the call recipient cannot clearly hear what the speaker is saying

    Problem is when having a conference call. You have a group of people physically located in one room, joining the call from one laptop. There are other people who are physically located elsewhere joining the call as well. Problem is when the people going the call remotely (not in the conference room) sometimes can't hear what the people in the room are saying. This is because the person speaking is far from the microphone.
    That problem itself cannot be solved, but the fundamental problem is that the person speaking isn't aware that their voice isn't being captured clearly via the…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable document upload from OneDrive into Teams on a tablet.

    The reduced functionality within Teams on my IPad Pro compared to my Mac is frustrating - why cant they be the same. The core issue is not being able to upload photos or OneDrive documents into the exact folder you want to put them.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. MS Teams for enterprises - Provisioning

    After having over 2 years of enterprise experience with SfB-Online automation, talking about Cloud-only solution for over 50k employees cannot believe it is part of the same MS suite as Azure products.
    I am really keen to see MS Teams supporting Graph API for all types of identity provisioning including telephony management without 30 years old limitations i.e.:
    -throttling (only solution now to use several Admin accounts)
    -lack of object layer transparency (unable to create efficient serialization to build enterprise level solutions)
    -old dog new tricks (SfB supports OAuth authentication only by passing "password" as password and bearer token as…

    12 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. TEAMS Contacts and Favs with IP Phones

    TEAMS Contacts and Favorites need to be able to import into Polycom phones like they do with SfB.

    You are pushing us towards Teams only, so we need a solution!

    61 votes
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    9 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show Dial Plan Auto-completion

    It would be very much instructive for users if Microsoft Teams shows “Dial Plan” auto-completion.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. 2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Is it possible to write an C# desktop CTI adapter that observes incoming/outgoing calls over Teams and also starts them?

    Goal: Connect Existing .NET desktop CTI client with a running instance of Microsoft Teams

    Is it possible with Teams SDK:
    • to observe incoming PSTN calls that go trough Teams client?
    • to accept or deny the incoming PSTN call?
    • to observe the call status of the PSTN call (offering, connected, disconnected)?
    • to initiate a new phone call with the PSTN number?

    52 votes
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    5 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Split Communication Credits between different departments

    The PCR is to allow multiple communication credits to be provisioned and paid for separately under the same Office 365 phone system tenant. The business case for this is that decentralized organizations like universities or global companies with separate decision making and cost centers in each location need to have the long-distance and toll free numbers associated with each department / site paid for separately by those departments or locations. Central IT, for instance, doesn't want to pay for the LD charges of the math, science, and art department, for instance. They also don't want to have to parse through…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams incorrectly handle VoIP calls - headset/handsfree streams

    normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unhighlight read msgs.

    When I click on a msg under the Activity tab and read the msg., then Teams should unhighlight the Group where the msg resides. It makes it look like there’s another msg for me to read.

    5 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. What is the true purpose behind the service address (SA) vs the billing address(BA)

    I assume the request for billing address is to communicate paper mails where digital communication is not possible due to either geographic or physical constraints.

    The service address would be know the most used location/geographically fenced location for offering a service as those services cannot be offered reliably beyond the confines of a fenced location like emergency services or signal quality services.

    Third party hardware authenticators with gps or non gps geolocation/timing could enforce such a logic to support the service.

    Take the case of a homeless traveller with a PO Box and without a place to call home will…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add hang-up / end call confirmation noise

    When a 1:1 call ends from the opposite end, there is no confirmation noise that they have hung up, so I always spend a few seconds finding Teams again, opening it up, looking around for a End Call button, only to realize that the other person beat me to it and I'm not on the call anymore. It would be helpful to have a noise confirmation that the call is ended.

    20 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Inventory Report

    We are after reporting capabilities to capture granular detail on activity within Skype for Business and would like to have a report with below data captured on a per user basis :


    1. Name of Devices logged in From

    2. Duration of the Session

    3. IP address of the Device

    4. Mac Address of the Device (Being able to use this for maintaining inventory - for example Polycom Skype enabled devices)

    5. Fimrware of the Device
      

    6. Number of calls made from each device
      

    Understand some information we can get from the call quality dashboard - not all of them

    Please let us know if such…

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Use Contacts For Inbound Calls

    Use the contact list to look up callers name and company based on the caller ID. Ideally this could also use the global address book from Exchange but would be fine to just use the local contacts.

    Also, when creating a contact associate the call history with the contact so the call history list shows name and company rather than just number.

    44 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Enable Polycom desk phone to join a channel meeting, not just a generic teams meeting

    With the VVX phones, you can click to join a meeting in Teams, UNLESS this meeting is a channel specific meeting. Please fix this bug/issue. Thanks!

    6 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. I miss dialpad in iphone app for teams i am not able to use dialplan via microsoft teams on my mobile

    Add dialpad to microsoft teams on mobile devices allow to make calls outside the business with callolan

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Notify Admins of Firmware updates on phone equipment

    Please setup a portal and email offering to notify admins when a tenant will be updating the physical phones (Polycom/Yealink/etc.). We want to allow Microsoft to manage these updates, but would like notification to allow support to better troubleshoot potential issues.

    21 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Better integration between Teams and OneDrive for Business (iOS)

    We have a group of sales employees on the road trying to use Teams. When they are online, things are great. When they go off line they are confused where to find files.
    If we could have OneDrive files exposed within the Channels > Files tab so a file which is synchronised locally can be opened seamlessly it would be great.
    The feature could work by displaying a sync icon for any files found locally. Synchronising can still take place via OneDrive.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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