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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

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  1. CX300 Teams driver support

    We use a large number of the USB connected CX300 devices. When using them in Teams they work fine, but you get an error about the audio controls not being supported on this device

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Desk Phones to Use their built in Intercom Feature

    Allow Desk Phones to Use their built in Intercom / Paging Features, currently skype for business firmware allows phones to use the intercom feature however once Teams firmware is installed it removes the vendors firmware options to do so.

    8 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ability to Export Phones > devices list.

    Currently the list of IP phones under Phones > Devices in the admin portal can't be exported to Excel.
    It would be ideal if a list of devices can be exported for better reporting.

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. if phone picks up show picked up by the other team member not as missed

    when a call comes through to a business and another team member picks it up, the people who do not pick the phone up, have the call shown as a missed call when it should realistically say picked up by team member and their name

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. 22 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. How VoIP Works?

    the technology uses the potential of internet protocol to accomplish the same results as a traditional phone but in a different way. When you speak into a microphone, your voice is converted into digital data packets of audio. These packets are transmitted from your PC via a router over fibre optic cables across the distance to another PC then reverted through that computer’s codec into voice. For More Details www.voipbusiness.com

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Phone number and/or system for Microsoft Teams/Office 365 in Austria

    In Austria it is not possible to register a phone number for my employee or for my company. So I have to use a further phone system different to the Office 365. A main thing as the idea of business collaboration is a phone number. That is a very important thing you need to have for professional business. So it would be a very **** thing to use a phone system solution or even single phone numbers for some employee of my company to get faster and smarter using together with the other functions of the Office 365.

    Looking forward…

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Support for portable wifi enabled phones or Dect

    Allow vendors to develop and deploy wireless portable devices for calling.

    There is no device on market for both Skype online or Teams that is Wireless and portable. Deploying mobile phones with Teams or the Skype at is not professional and does not work well in testing.

    Vendors have claimed this is due to Microsoft refusing to certify this type of device.

    20 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Support for external ringers and paging

    Support for paging and loud ringers is needed. Currently both these features can be used using the partner devices in 3pip like Poly using 3rd party external hardware.

    There should be native support for these features as it has a direct impact for front line workers who work in larger environments and are not at a desk.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Incoming Calls when already on a call

    When any of my user's are in a call and someone else calls them, they get blasted by another ring which completely overpowers the person they are currently talking to.

    10 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Request to allow JP input on Teams IP Phones

    Teams IP Phones with Japanese language cannot input Japanese characters in contact search bar etc.. Request to allow JP input on Teams IP Phones

    31 votes
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    4 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto attendant holiday call flow should use multiple holidays

    Per this announcement there are now centralized tables of holidays: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16934143-rename-of-team-channel-doesn-t-rename-associated-s

    The problem is the UI for the Auto Attendant only allows you to pick one holiday when setting up a holiday call flow. Even though you can maintain a centralized list of holidays, this means you still have to edit your Auto Attendant holiday call flow and setup a unique call flow for each holiday independently.

    You should also have the same options to select for a holiday call flow as you do for the after hrs call flow.

    12 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. Calendar display on teams phone should filter private meetings from calendar display

    My teams phone (Yealink T58A) displays all the details of my calendar items including those which have been marked as private. without locking my phone, which I prefer not to do, anyone is able to look through this information which I would like to keep private. I would like to make my phone teams display either filter private calendar items or not display my calendar at all.

    19 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. Importing contact information into teams from O365

    How do I add the contact information into teams from O365 so that instead of displaying the number of the person calling it displays the name as well as the number?

    How do I do this on a company-wide scale?

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. Additional emergency numbers while Teams phone is locked along with 911

    Yealink phones to be able to dial additional emergency numbers while Teams enabled phone is locked along with 911

    2 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pull up Teams Contacts from Desk Phone

    We can see that new MS Teams accounts are now able to pull up / sync contacts from Outlook. What we would like to have is a feature on (Android powered with MS Teams app installed) Desk Phones that will be able to pull up MS Teams contacts so that the contact information will show when a contact calls in.

    We believe that this feature addition should be done on Microsoft's side, specifically for Desk Phones running on Android. However, we can see that this feature is not yet available even for Teams mobile (both on Android and iOS) and…

    40 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make dialpad more accessible on Conf phones (Trio 8800, Yealink c960, etc).

    Currently you must click on the small phone icon, only from the calls screen, then the tiny dialpad button to access the dial-pad. This can be challenging for a user to make a call who has not used the device before.

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Need better support to dial out to another phone #

    Use case... I work where the internet connection isn't always stellar (for example a starbucks, Panera, using a broadband connection). I do business calls with screen sharing. When someone calls me through TEAMS, I'd like to have the application automatically dial out to my cell phone (I'll answer), and then I'll do screen sharing through my desktop computer. There also needs to be an option to dial out to another phone that is easily accessible.

    1 vote
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3cx integration

    3CX integration please. Able to use the 3cx phone system via teams interface.

    41 votes
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    7 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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