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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
Read our Blog: Official announcements come from our blog at https://aka.ms/TeamsBlog
Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

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  1. Allow ordering of agents for serial routed call queue via Office365 group

    Allow ordering of agents in serial call queue when the call queue is sent to an O365 group or distribution list. The current setup the only way to order agents is to add them individually rather than via a group or distlist.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ringtones as in Skype for Business.

    Ringtones as in Skype for Business.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow Third party IPPBX to integrate with Microsoft Teams

    Please add new future allowing Microsoft Teams Users to Integrate their existing third party IPPBX such as 3CX IP-PBX System.

    When someone call to company office fixed line number or DID number ring to Microsoft Teams application.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  5. Calling from Teams to Phones

    Could you please integrate a dial-out to phones funtion. I like Teams a lot but I miss the ability to call someone directly on their phone, which Skype for Business had.

    I work with partners in 68 countries. Some of them don’t have good internet connectivity. So being able to dial them from an teams is important. Also, it would be great if you can make that function work even for conference calling.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  6. Instant Contact sync within teams

    Contacts should show in Teams the instance you create them in outlook, or at list have a button to force the update

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  7. Set default volume for incoming calls

    Our company has recently switched to teams cloud calling.
    When picking up phone calls from within teams the initial call volume that I have currently set within the system may be too low. When those that call me introduce themselves I often miss out their names at the start of their call, which prompts me to quickly adjust the volume on my headset.
    If the volume could be adjusted by default for all incoming calls so that it adjusts itself automatically that would prevent me from needing to adjust the call volume manually within the call and also prevent me…

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable customization of IP Phones

    Allow for the customization of IP phones with ring tones, background images and color schemes to reflect CI requirements

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better integration of IP Phone with Desktop and Mobile Experience

    1) Ability to Transfer from IP Phone to Soft phone and back. (I think now you have to park the call and then pick it up)
    2) Ability to dial call from Outlook, but from the IP phone rather than only the soft client. in other words, if I am on my computer and select a contact in Outlook to call, it calls using the Team app on my desktop rather than the ability to use my IP phone. Shoretel has had this functionality for at least 13 years.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  10. Assigning a Primary Device

    There doesn't seem to be a way for you to choose a primary device. Currently it seems phone calls will come through to my mobile rather than my desktop Teams even when I am using it and my phone is locked. There should be a way to assign Desktop Teams as the primary for calls rather than mobile.

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams incorrectly handle VoIP calls - headset/handsfree streams

    normally VoIP call is recognized by the app (such as SfB) and stream audio to defined headset/hands-free device connected. Teams can't do that with several different consequences - starting from lack of proper support for headsets and impossibility to stream audio on different devices - e.g. regular audio to speakers and VoIP to hands-free set.

    4 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  12. Inventory Report

    We are after reporting capabilities to capture granular detail on activity within Skype for Business and would like to have a report with below data captured on a per user basis :


    1. Name of Devices logged in From

    2. Duration of the Session

    3. IP address of the Device

    4. Mac Address of the Device (Being able to use this for maintaining inventory - for example Polycom Skype enabled devices)

    5. Fimrware of the Device
      

    6. Number of calls made from each device
      

    Understand some information we can get from the call quality dashboard - not all of them

    Please let us know if such…

    4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  13. 4 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  14. ليش ما اقدر اغير صورة إلى حطيت في تميز

    ليش ما اقدر اغير صورة إلى حطيت في تميز

    3 votes
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    2 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  15. to be to control the volume of ring for teams incoming calls/ chats as well while being on a call

    be able to turn down the level of incoming calls so it does not ring as loud in the headset. as well as being able to turn volume up & down while on a teams calls. chat alerts should have the same volume option not just mute or un mute

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hide call queues

    It would be great to hide some call queues from users so that they cannot be directly called. Currently if someone is transferred to a call queue it will appear in their chat history and will be able to call the call queue. for this case we don't want people to see the queue so they can skip the queue process.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  18. See favorites/speed dials during Teams Transfer Phones

    Need to be able to see Teams Favorites and Speed dials during transfer. Users will want the ability to press the button of the desired favorite while customer is being transferred. The delay between having to type out the whole name takes too long.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make icons and status more visible/larger on Teams IP phones

    With the latest update we now have Favorites and some new sections on the home screen. However the UI icons (Calls, Calendar, Voicemail, Search, Park) and user status for people are very small. While the favorite button itself is larger, the photo is small and the status is a small colored dot. Plus the menu options on the bottom of the display (Calls, Calendar, Voicemail) are small and the text is hard for some people to read.

    I would like to suggest improving the visibility of the buttons and status icons. Everything should be a little larger and the status…

    3 votes
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    1 comment  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
  20. Need Option to call External Numbers on Team that will be a great option

    Teams can only call internal people but If it has External calling option like dial pad that will be on added advantage.

    3 votes
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    0 comments  ·  IP Phones  ·  Flag idea as inappropriate…  ·  Admin →
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