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  1. Allow the Start Audio Call button in Outlook to work with external numbers

    Please fix this: Many at our company are unable to click the “Start audio call” button from Outlook contacts if the contact is outside of Biogen. The call will dial if you click the actual phone number.

    If this button is intended for internal use only, perhaps relabel the button or update the rollover description.
    See screenshot

    8 votes

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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Separate Forwarding Options for PSTN Calls

    Currently when you select the option to "Forward my calls" Teams will forward ALL of your calls, regardless of if they are PSTN or SIP calls.

    Having the ability to forward just PSTN calls would be very helpful as it would allow users to still accept internal SIP calls while forwarding their external PSTN calls to an assistant or delegate.

    25 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please make the speed dial the prominent column, not history!

    Speed dial is way more important than history. It should be in the middle and the prominent column.

    8 votes

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  4. JBL Headset not compatible with MS Teams

    After searching the internet for 2 days, I have realized that my newly purchased JBL headset is not compatible with MS Teams. Do I have to check this compatibility before I buy any accessories to my laptop? It does not make any sense.

    210 votes

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    174 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. No chat creation from calls

    With every call a chat is opened automatically. After the call, it is saved also if no chat has taken place. Either it should be deleted automatically if no chat conversation has taken place or it should not open up automatically at all.

    5 votes

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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Sort Speed Dial contacts alphabetically in enhanced Teams Calling experience

    The enhanced Teams Calling experience (MC229945) displays Speed Dial contacts in the order they are added. It would be helpful to sort them alphabetically.

    8 votes

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  7. video bar at top of screen

    with many devices, the camera is at the top of the screen but when you're screen sharing the video bar is at the bottom of the screen so when you're looking at who's talking everyone looks like their eyes are closed because they're looking down at the bottom.

    if the video bar is moved to the top of the screen it eliminates this issue

    105 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Gif backgrounds

    Gif background animated backgrounds

    47 votes

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  9. Add the bottom gallery view for teams meeting.

    The new updated teams added the view galllery at side and top feature for teams meeting. We want the old view too. So if there was availabilty of the option for viewing gallery bar at the bootom of screen, it would be great.

    2 votes

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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Suppressing the ringtone a second call makes while on a call

    It would really be nice to have the option of suppressing the ringtone that a second call makes coming in while you're on a call. It is very disrupting to have that ringtone ringing in your ear while you're talking to a client. Please make this an option ASAP.
    Keep the call coming up on the screen, but mute that second call ringtone while on a call.

    5 votes

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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customize Call-Phone Tab Layout

    With a recent update to Office, the Calls Tab - Phone has Dial pad on side, History Filling up more than half the space down the middle and then Speed Dial on the side. Would be great to be able to customize this space for better layout. Don't need a giant list of historic calls

    7 votes

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  12. Missed call log for MS Teams Phone System

    There needs to be a missed call log for Call Queues and Auto Attendants as this is a major feature missing from the Teams Phone System.

    13 votes

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  13. Change the Calls screen back. The new screen wastes space.

    Allow people to build display for Calls and Chat screens. Allow people to delete calls from the history.

    6 votes

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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Difficult to add contact using a number

    In Teams>Calls? Contacts: Unable to easily add a new phone contact in Teams by entering a phone number. (as indicated in the form)
    1. Click Add Contact from Calls>Contact.
    2. enter a number (doesn't matter format)
    * If you select the highlighted number then the name and phone number fields populate with the number. You can insert a name but the parenthesis in the phone field seem to prevent the contact from being added.
    ** If you select Create a new contact the number populates the name field. Then you have to insert the name and number again

    7 votes

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  15. Press key to go to escape call queue

    I would like to have an interrupt option while callers are waiting in a Call Queue.
    Ex. "To leave a message instead of waiting for an agent, press 1 at any time"

    12 votes

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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have Call Queue Agent status in a Dashboard or Power BI report

    The Auto Attendant/Call Queue Historical Report is great, but there is no data on the agent status in the queues, such as which agents are Opted In or Out.
    If there was a separate report that I could run that would retrieve the agent status in the queues, or a dashboard that I could set up that would allow my managers a "one stop shop" feature of seeing who in in what queue at that point in time.

    Right now, managers have to go to each channel individually, click on the calls tab and scroll through the agent lists. The…

    2 votes

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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Walkie Talkie feature on iOS

    The recent Walkie Talkie feature is available on Android devices, I would like to see this also on iOS devices.

    55 votes

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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Move user videos to top of screen

    Most laptop and workstations have cameras mounted on top of the screen, while videos and picrures of participants are currently presented at the bottom of the screen, leaving everyone looking down.

    I'd suggest moving the pictures and videos to the top leaving people looking more into the camera.

    113 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sort Speed Dial contacts alphabetically in enhanced Teams Calling experience

    The enhanced Teams Calling experience (MC229945) displays Speed Dial contacts in the order they are added. It would be helpful to sort them alphabetically.

    7 votes

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  20. Call Handling - Internal Teams Calls vs External PSTN

    Would like to have options for call handling. Specifically the option to send external/pstn calls to voicemails, while allowing internal teams calls to ring. This is particularly beneficial when travelling to other timezones where I might want to receive internal calls but not external.

    7 votes

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