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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

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  1. Teams doesn't recognise new audio devices being plugged in

    There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

    281 votes
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    151 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Barge, Whisper, Listen In

    I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    266 votes
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    40 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hide my video, only for me

    Video calling works great, but one feature I really wish Teams had in common with Skype for Business is the ability to hide my own video. It's pretty distracting and makes me feel a bit self-conscious, so I often end up turning it off... Skype has a little button in the top right of the user's own video that hides it. This would be really useful!

    261 votes
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    45 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display incoming caller Id when callers dial a call queue

    Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

    254 votes
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    55 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Meeting Record Quality is low

    The meeting record quality is worse than the actual realtime video. For screen share video's this can make somethings difficult to read due to the blocky-ness of the recording.

    236 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Merge Calls

    The ability to "Merge calls" was available in Skype for Business. The ability to call one person, put them on hold then call a second person, and then merge the calls together just like it was on Skype for Business.
    Why was this ability removed?

    230 votes
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    13 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Caller ID for outgoing Calls

    When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.

    224 votes
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    35 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Show call history for calling queues, including which user answered the call

    In the desktop app, at least, show the call history for calling queues of which the user is a member.

    If the user is a member of multiple queues, make the list filterable or selectable by calling queue.

    The history should also show which user/agent answered a call so the other members of the calling queue can tell what happened, including whether the call was transferred and to whom (but there should be some security around this detail so administrators can configure this for the necessary amount of privacy).

    205 votes
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    16 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Link audio conferencing to video session via Participant ID

    Every other web conferencing solution I've used has had the feature that displays a "Participant ID" on the screen when joining the meeting, which you can then enter via keypad on your phone when you call into the audio conferencing line. This links your audio and video session together so the system knows that you are a single person, instead of two different users.

    The feature should be available in both the desktop client and the web client.

    202 votes
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    13 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make a call on behalf of a Call Queue

    A call queue agent should be able to make a call on behalf of the call queue they are a member of. The calling line ID should be shown as the number associated with the Call Queue and not the agent's personal number.

    Similar functionality existed in Lync and Skype for Business - https://support.office.com/en-us/article/answer-and-make-calls-for-a-response-group-in-lync-2010-d9182de9-32f6-492d-90cd-9bd0c0a390b2#makeacall

    188 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Answer a call with a message

    In SfB, it was possible to answer a call with a message (the call was denied, but chat window opened).
    I used this functionality quite often. I looking forward for this feature!

    so please add a third button to the incoming call dialog, which denies the call, inform the caller that I am selected to answer with a message and open the chat window to the caller.

    183 votes
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    22 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow microphone gain to be set by user

    During quiet times the app auto gains the call and this cannot be overridden. Under the old desktop Skype you could set the microphone gain to the desired level and turn off AGC. This option should be available

    178 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Global Win+F4 keybind for mute/unmute like Skype/Lync

    General (any window)
    Use the following keyboard shortcuts no matter which window has the focus.

    Press this key or
    keyboard shortcut: Windows logo key+F4
    To do this: Self-mute/unmute audio.

    https://support.office.com/en-us/article/Keyboard-shortcuts-for-Skype-for-Business-74eda765-5631-4fc1-8aad-cc870115347a

    175 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. DTMF Tones do not work when in a call

    If i use teams to make an external call (using my skype for business phone number) the DTMF tones are not detected. So if i'm on a call that asks me to enter my PIN or some other input, it does not work

    173 votes
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    29 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. have more than one phone number per contact

    I can only input or see one phone number per contact. majority of people have work phone numbers and cell phone numbers.

    170 votes
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    35 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support for multiple default local dial-in numbers for PSTN

    Currently it's only possible to have one default local number added to an MS Teams meeting invite.

    It would be helpful to be able to be able to include multiple default local calling numbers as meeting participants can often span multiple calling areas/cities. Otherwise, the additional number(s) must always be manually added.
    Otherwise, the additional numbers will need to be manually added by the PSG member with a meeting request update after the initial meeting request is sent out.

    169 votes
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    35 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Teams calling with on prem cisco CUCM

    Around 45 million cisco iphone endpoints mostly via cisco on prem CUCM deployements.
    Need Teams to integrate with on prem cisco CUCM so that we can use it as enterprise softphone with on prem PSTN cabability.
    I am sure this would make teams adoption even more compelling within large enterprises like us.

    168 votes
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    39 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Personalised muting

    I want to be able to mute someone in my headphones without muting them for other participants.

    If I have a participant in the room with me who is also logged in on their own device as a participant, I hear their voice in real life and then on the call after some lag.

    I want to mute them so I don't hear this lag, without muting them to the other participants or muting my headphones.

    Essentially I want just a small amount of the kind of control available in Digital Audio Workstations like Logic or Pro-Tools to mix a…

    164 votes
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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. call hand off between devices

    add the capability to hand off video and audio calls between devices.
    lets say you are late back to your desk so you join a meeting or answer a Teams call using your mobile. when you get back to your desk you should be able to and the session on the mobile and continue on your PC.

    161 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow video quality settings to be adjusted downward to conserve bandwidth.

    Many meetings do not need the highest resolution video generated by attached cameras, but could operate quite well with lower resolutions. It would be good to have a setting allowing the attendees to select a lower resolution for this reason.

    157 votes
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    34 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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