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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Call Queue Opt In/Out Based on Status

    If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

    If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

    Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

    112 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Teams calling with on prem cisco CUCM

    Around 45 million cisco iphone endpoints mostly via cisco on prem CUCM deployements.
    Need Teams to integrate with on prem cisco CUCM so that we can use it as enterprise softphone with on prem PSTN cabability.
    I am sure this would make teams adoption even more compelling within large enterprises like us.

    91 votes
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    23 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Teams Contact sync with Outlook

    Please make the contacts that show up in the calling tab to be synced with a persons outlook or global address book of sorts. It's annoying having to manage so many different contact books

    91 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Forward calls from the auto attendant to an External Number

    In a scenario when there are still enough credits on the organization.

    It would be great if the auto attendant could have a feature to route/forward messages to an external number like a Phone or an Alternate Office Number.

    87 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Barge, Whisper, Listen In

    I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    87 votes
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    10 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support for multiple default local dial-in numbers for PSTN

    Currently it's only possible to have one default local number added to an MS Teams meeting invite.

    It would be helpful to be able to be able to include multiple default local calling numbers as meeting participants can often span multiple calling areas/cities. Otherwise, the additional number(s) must always be manually added.
    Otherwise, the additional numbers will need to be manually added by the PSG member with a meeting request update after the initial meeting request is sent out.

    86 votes
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    14 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow Breakout Sub Conferences in Teams Audio Conferencing

    Often both IT and the Business hold large audio conferences for crisis calls. It would be great if Microsoft Audio Conferencing could allow the audio conference host to create break outs within their main audio conference.

    West, Avaya, Cisco etc. have this capability and it prevents Microsoft Teams Audio Conferencing from growing in the enterprise.

    Example:
    1. 100 people are on an active audio conference.
    2. The meeting host says "Those who need to talk about specific issue ‘A’ please press #1 to be taken to a break out conference".
    3. Any audio conference participants in the main call who…

    77 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Merge Calls

    The ability to "Merge calls" was available in Skype for Business. The ability to call one person, put them on hold then call a second person, and then merge the calls together just like it was on Skype for Business.
    Why was this ability removed?

    76 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. While in a call, add another person to the call

    Reopening previous UserVoice post per request of MS Support:
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

    "While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

    This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

    These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

    76 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Global Win+F4 keybind for mute/unmute like Skype/Lync

    General (any window)
    Use the following keyboard shortcuts no matter which window has the focus.

    Press this key or
    keyboard shortcut: Windows logo key+F4
    To do this: Self-mute/unmute audio.

    https://support.office.com/en-us/article/Keyboard-shortcuts-for-Skype-for-Business-74eda765-5631-4fc1-8aad-cc870115347a

    76 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Extension Dialing

    Dailing by extension is a behavior that our customers and staff are very accustomed to. I expect most customers who are coming from other phone systems, ie. Nortel, RingCentral, and others are used to providing their extension to outside parties to call in to them rather than a bunch of random DID numbers. The July 2018 roadmap indicates that extension calling is available now (https://skypeandteams.blob.core.windows.net/artefacts/Skype%20for%20Business%20to%20Teams%20Capabilities%20Roadmap.pdf) but this is not the case. At least not for external callers calling into an auto attendant.

    75 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Answer incoming calls automatically

    This is a very convenient feature that is available in skype, it allows for setup of a kiosk station with minimal management effort.

    Features from skype.

    Answer incoming calls automatically
    * Start my video automatically when I am in a call

    As it can be invasive, skype also has a feature to Allow calls from... Anyone/people on my Contact list only

    As we dont have a contact list in Teams I would suggest that the feature could/would be scoped to Favorites

    75 votes
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    13 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Turn down volume for other apps when you get an incoming Teams call

    I was listening to Spotify when I got a call on Teams. I had to manually turn down the volume on Spotify to be able to hear the Teams call. This happens automatically in Skype for Business.

    74 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. multiple phone numbers

    It would be nice to be able to assign more than one user number to a single user. Call qeues are not always a suited solution. E.g. if the user needs to dial out with different numbers.

    69 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enhanced Call Queues

    When will Serial Routing call queues be enhanced? Currently the routing is based on the alphabetical structure of the distribution list which does not work for my call groups. We need the ability to define the routing by agent.

    69 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to zero out of voicemail to operator

    When a incoming call goes to voicemail, we would like to see the ability for the caller to press zero (0) and get the operator.

    68 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Caller ID for outgoing Calls

    When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.

    65 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Persistent call controls on active calls

    In Teams Calls while on an active voice call, the call controls disappear from view. Can you add a Setting to make the call controls persistent for active calls?

    This is particularly a problem after opening the Dialer, which makes it so that when you hover over the teams window, the call controls do not re-appear. You must close the Dialer before you are able to successfully end a call.

    If you cannot add an option to make call controls persistent, can you add in the call controls to the Dialer area?

    64 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Meeting Record Quality is low

    The meeting record quality is worse than the actual realtime video. For screen share video's this can make somethings difficult to read due to the blocky-ness of the recording.

    62 votes
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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Doesn't show Audio Call start, stop, and duration on Chat

    For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)

    59 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  Warren responded

    Thank you for the feedback.

    Would you also be able to provide comments clarifying if this is Call History or Chat?

    Thank you very much!
    -Warren

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