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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
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  1. Basic reports and call lists for queues and AA

    Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
    Also a list of answered and missed calls.

    I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

    81 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. 77 votes
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    3 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Support for existing Skype-Compatible wireless headset devices (Jabra, Sennheiser, etc.)

    Make Teams compatible with wireless headsets (USB or Bluetooth) that are able to be used with Skype.

    76 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. While in a call, add another person to the call

    Reopening previous UserVoice post per request of MS Support:
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

    "While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

    This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

    These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

    71 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow the use of existing USB handset like Polycom CX300

    Would love to be able use our existing investment in devices like the Polycom CX300 USB handset with Teams. I can understand why LPE devices won't be supported, but would like to see simple USB phones supported with the client.

    66 votes
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    13 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enhanced Call Queues

    When will Serial Routing call queues be enhanced? Currently the routing is based on the alphabetical structure of the distribution list which does not work for my call groups. We need the ability to define the routing by agent.

    66 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to zero out of voicemail to operator

    When a incoming call goes to voicemail, we would like to see the ability for the caller to press zero (0) and get the operator.

    65 votes
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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Teams on phone does not use Bluetooth or Android auto

    To have teams intergrate into your car. It could be low level like just have Bluetooth audio calls over bt in car. Or go high level and intergrate it with Android Auto or Apple car play. Just like Google does with hangouts. As we try to business still while traveling in ours cars.

    63 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Turn down volume for other apps when you get an incoming Teams call

    I was listening to Spotify when I got a call on Teams. I had to manually turn down the volume on Spotify to be able to hear the Teams call. This happens automatically in Skype for Business.

    62 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Teams calling with on prem cisco CUCM

    Around 45 million cisco iphone endpoints mostly via cisco on prem CUCM deployements.
    Need Teams to integrate with on prem cisco CUCM so that we can use it as enterprise softphone with on prem PSTN cabability.
    I am sure this would make teams adoption even more compelling within large enterprises like us.

    61 votes
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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Extension Dialing

    Dailing by extension is a behavior that our customers and staff are very accustomed to. I expect most customers who are coming from other phone systems, ie. Nortel, RingCentral, and others are used to providing their extension to outside parties to call in to them rather than a bunch of random DID numbers. The July 2018 roadmap indicates that extension calling is available now (https://skypeandteams.blob.core.windows.net/artefacts/Skype%20for%20Business%20to%20Teams%20Capabilities%20Roadmap.pdf) but this is not the case. At least not for external callers calling into an auto attendant.

    61 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Global Win+F4 keybind for mute/unmute like Skype/Lync

    General (any window)
    Use the following keyboard shortcuts no matter which window has the focus.

    Press this key or
    keyboard shortcut: Windows logo key+F4
    To do this: Self-mute/unmute audio.

    https://support.office.com/en-us/article/Keyboard-shortcuts-for-Skype-for-Business-74eda765-5631-4fc1-8aad-cc870115347a

    61 votes
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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Teams Contact sync with Outlook

    Please make the contacts that show up in the calling tab to be synced with a persons outlook or global address book of sorts. It's annoying having to manage so many different contact books

    59 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Doesn't show Audio Call start, stop, and duration on Chat

    For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)

    58 votes
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    26 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
    needs your feedback  ·  Warren responded

    Thank you for the feedback.

    Would you also be able to provide comments clarifying if this is Call History or Chat?

    Thank you very much!
    -Warren

  15. Persistent call controls on active calls

    In Teams Calls while on an active voice call, the call controls disappear from view. Can you add a Setting to make the call controls persistent for active calls?

    This is particularly a problem after opening the Dialer, which makes it so that when you hover over the teams window, the call controls do not re-appear. You must close the Dialer before you are able to successfully end a call.

    If you cannot add an option to make call controls persistent, can you add in the call controls to the Dialer area?

    57 votes
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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support for multiple default local dial-in numbers for PSTN

    Currently it's only possible to have one default local number added to an MS Teams meeting invite.

    It would be helpful to be able to be able to include multiple default local calling numbers as meeting participants can often span multiple calling areas/cities. Otherwise, the additional number(s) must always be manually added.
    Otherwise, the additional numbers will need to be manually added by the PSG member with a meeting request update after the initial meeting request is sent out.

    57 votes
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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Breakout Sub Conferences in Teams Audio Conferencing

    Often both IT and the Business hold large audio conferences for crisis calls. It would be great if Microsoft Audio Conferencing could allow the audio conference host to create break outs within their main audio conference.

    West, Avaya, Cisco etc. have this capability and it prevents Microsoft Teams Audio Conferencing from growing in the enterprise.

    Example:
    1. 100 people are on an active audio conference.
    2. The meeting host says "Those who need to talk about specific issue ‘A’ please press #1 to be taken to a break out conference".
    3. Any audio conference participants in the main call who…

    56 votes
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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. SMS/MMS in Teams Phone System

    Allow users to send and receive SMS/MMS messages from within Teams on the desktop and mobile app to the Office 365 phones number. This would be a great help for our field technicians in actually adopting a phone system rather than using their mobile phone. The MMS part of this would be fairly important in our use case.

    55 votes
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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Answer incoming calls automatically

    This is a very convenient feature that is available in skype, it allows for setup of a kiosk station with minimal management effort.

    Features from skype.

    Answer incoming calls automatically
    * Start my video automatically when I am in a call

    As it can be invasive, skype also has a feature to Allow calls from... Anyone/people on my Contact list only

    As we dont have a contact list in Teams I would suggest that the feature could/would be scoped to Favorites

    53 votes
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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Should work with Bluetooth Headsets

    Teams should work with wireless bluetooth headsets. Why work with a select few such as Plantronics or Jabra. I have a brand new Beats 3 and it is useless with this product. Supposedly it has the newest chip for connecting seamlessly with products.
    Thanks,

    51 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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