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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
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4 — COMMENT in ideas’ threads, which we check regularly

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How can we make Microsoft Teams better?

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  1. SMS/MMS in Teams Phone System

    Allow users to send and receive SMS/MMS messages from within Teams on the desktop and mobile app to the Office 365 phones number. This would be a great help for our field technicians in actually adopting a phone system rather than using their mobile phone. The MMS part of this would be fairly important in our use case.

    2 votes
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  2. Copy and paste DTMF tones into the in-call keypad

    You cannot copy and paste a text string of numbers (or letters) and paste them into the in-call keypad to be converted to DTMF tones in Teams, as you could in Skype for Business. This is particularly important when using Teams calling to dial into a 3rd party dial-in conferencing service, and having to enter a meeting ID. Currently this must be re-typed into the Teams DTMF keypad, which is a clunky user experience.

    2 votes
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  3. Stop call queue sending calls to a person that is already on the phone

    If a person is already on a call, stop the call queue sending calls to this person. The queue should hunt the next person if someone is already on the phone

    2 votes
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  4. global Contactlist

    Why is There no global Contactlist yet?
    Must be a bug !

    2 votes
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  5. Notification of incoming call from PSTN on Edge browser is bad design

    Notification of incoming call from PSTN on Edge browser is differenet from other notification. Its background color is same as accept button's background and there is no profile icon.

    The below notifications is same design and its design is good, but only notification of incoming call from PSTN on Edge browser is different and I think its design is bad.
    - Notification of incoming call from PSTN/not-PSTN on Teams desktop app
    - Notification of incoming call from non-PSTN on Edge browser

    2 votes
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  6. Freely Switching Between Screens When Screensharing

    Looking for the ability in screen sharing where you can freely switch between screens without having to manually go back into the video call and switch screens. There is a big lag time and it interrupts your though process when explaining things over video call. Let me know if there's a way around this!

    2 votes
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  7. Camera preference

    I request to be able to select which camera to give preference in the group calls, that is ...

    If I have a group call of 3 people, I can select which camera is full screen, because the AI ​​of the camera sometimes annoys.

    2 votes
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  8. communication credits should not expire

    Ridiculous to have to have a minimum amount of money posted and then to lose it if you don't use it. Credits should remain on your account until used. Just another way to take your money.

    2 votes
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  9. Auto Audio Voice call recording in Teams

    When using Teams as you office phone system it would be a great feature to be able to record the voice conversation.

    2 votes
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  10. Communications Credits Recharge Minimum Zero

    Per reference article, "What are Communications Credits," Auto Recharge should allow automatic purchase of credits when balance reaches $0. However, it's not possible to set the repurchase point for a level below $50.

    Please allow a lower minimum. As credits expire annually, maintaining a minimum of $50 means wasting $50 per year.

    References:

    "As such, it's recommended that you use the Auto-recharge setting to avoid any disruption of service should your Communications Credits balance reach 0 (zero). You will be sent an email when recharge transactions succeed, recharge transactions fail (such as an expired credit card), and or your Communications…

    2 votes
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  11. Implement STIR/SHAKEN to address robocalls and other Caller ID spoofing

    Robocalls are a huge problem for most everyone with a PSTN phone number. Many calls are made from spoofed (fake) numbers which appear through Caller ID. STIR/SHAKEN is an telecom industry solution to allow carriers to block calls with spoofed Caller ID using digital certificates to authenticate authorized users of the numbers appearing on Caller ID. Microsoft should implement this system to allow Teams users the option to block calls with spoofed Caller ID. Keywords: robocall spam telemarketing unwanted fraud

    2 votes
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  12. 2 votes
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  13. CALLING OPTION

    Please add a call mee option so that one can put in the external number to join the Teams Meeting from the Official desk phone or their mobile phones.

    2 votes
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  14. Ability paste a number such as a conference number into phone dial pad once the call is connected.

    Ability paste a number such as a conference number into phone dial pad once the call is connected. At the moment you have key this in manually, and click # (not the enter key as the enter key=1 which is another annoying feature)

    2 votes
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  15. Vietnamese

    Add toll number for conferencing service in Vietnam. Currently not available and not on the road map.

    2 votes
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  16. Press keyboard enter on dial pad to send #

    When using the dial pad in Skype we were able to press enter on our keyboard to send # (i.e. entering a conference ID). This doesn't work in Teams.

    2 votes
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  17. Add ability to call phone numbers and text or link teams to phones

    Add ability to call phone numbers and text or link teams to phones

    2 votes
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  18. Transferring calls using Skype for Business

    Skype for Business had more capabilities prior to moving to Teams. I no longer have the option to transfer a call like i did when Skype for business was not part of Teams.

    2 votes
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  19. Add User to Call SfB / Teams

    We can not another Teams user to an existing call with a Skype for Business user.

    Our organization has already been migrated to teams, our partner organization is still using Skype for Business.

    2 votes
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  20. Call transfer to contact's mobile number without having to manually type it in.

    Currently in Teams (with a calling plan license) you can click on contacts and then click on the person's mobile number to initiate a call. very quickly.

    However, when you are on a call and want to transfer to that contact, it defaults to calling them on the Teams app. Not everyone will have the ability to properly answer a Teams voice call. So if you want to transfer them to their mobile number, you need to manually type it in which is a real pain. Imagine a receptionist having to always transfer calls by typing in their number manually.

    2 votes
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