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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (Please include only one suggestion per post. Duplicates are merged together.)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
Read our Blog: Official announcements come from our blog at https://aka.ms/TeamsBlog
Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

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  1. Support for phone numbers as hyperlinks

    It would be great if Teams could open when I click on phone numbers in the web browser or Windows apps. Right now, I can only choose Skype, Chrome, Skype for Business, etc.

    17 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. separate audio controls from the OS

    It would be great if you could separate the audio config for the application away from the OS. This way, I can use a headset for calling, and an external mic for Cortana.

    17 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Bahrain number in list of Local number in Teams

    Will numbers for the middle east be added in the Local number List in Teams?

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. A background noise cancellation & clear voice feature would be grateful

    My overall experience with teams is awesome but the only problem is sometimes the host or the other members are clearly audible. In this case, a background noise cancellation feature along with clear voice feature would be a great help.

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Caller ID

    In Business Voice because you can only set the caller ID for outgoing calls to be a service number, it cannot also be a number accessible to the public to call into our company. But we need one caller ID for all outbound calls. It should also allow any user number to be set as the caller ID number.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Microsoft Teams Meetings Background Images

    Allow changes to (especially adding additional) background images for Team meetings when you are not in a meeting.

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Automatically log calls/video calls into user calendar

    Include an option for a user to enable that teams automatically logs calendar entries for each phone call/video call that the user completes through teams.

    i.e. when I end a video call with Jane Brown, teams will automatically create a calendar appt titled "Video Call with Jane Brown" with the start time and finish time from the call.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Contacts integration

    Provide option to select which number, when pulling number from one's CONTACTS,

    I have multiple numbers per one contact. Teams does not give the option for choosing a specific number from that contact.

    16 votes
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  9. Fix Agent Group order in Call Queues for Attendant routing

    When assigning multiple Agent Groups to a Call Queue, I would expect the Agent Group order should work the same for all 3 Routing methods (Attendant, Serial and Round Robin). Attendant routing does not honour Agent Group ordering but Serial and Round Robin does.

    We need to be able to have all agents in Group1 ring, then if not answered, all agents in Group2 should ring and if not answered the all agents in Group3 should ring etc.
    Assuming the order is Group1, Group2 and Group3 and we have all these Agent groups added to a single Call Queue.

    Current…

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Insert Direct Routing numbers in Management

    At the moment Teams don't know the Direct Routing numbers. Cause of that you cannot assign this numbers to the Ressource Accounts and not to the Caller ID Policies.
    To the Ressource Accounts you can do this by Powershell. That is okay but this will not work to the Caller ID policies.
    For me it would help to do the Caller ID on Powershell but i think the drop downs are still there so it would be nice to enter the numbers there directly or you can define the numbers like the service numbers in the legacy skype admin center.

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Include a beep when someone joins or drops a call

    It would be helpful to have a sound to indicate that someone has joined or left a call

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Desktop and Mobile Client Pairing with Teams phone device

    Similar to BTOE but no third party software to install.
    The ability to choose and control the Teams phone device for inbound calls, outbound calls, and meetings from the desktop or mobile client based on logged in phone device.
    Also allow switching the audio between devices and clients without having to transfer the call.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Auto Audio Voice call recording in Teams

    When using Teams as you office phone system it would be a great feature to be able to record the voice conversation.

    16 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Call Controls Within Teams

    Would like to be able to use my headset to operate the call controls within the meeting as Skype does. Mute, End Call, Make call, etc. all must be done within the Teams application.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to Share (email, SMS, Skype/Teams chat) voicemail messages

    I would love to be able to Share via email, SMS, Skype/Teams chat) a voicemail message to include the audio file and transcription.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Recording Call

    Hi ! Can i record a call ?
    Yes, then please give me steps that i can refer it.
    No, Else please add it.
    Thanks!

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Format of PSTN Numbers in Teams Invites

    Skype for Business recently updated the formatting of phone numbers in meeting invites to make them easier to read. When you create a new S4B meeting in Outlook the format is:

    Toll number: +1 (516) 368-0895, access code: 98756757 (Dial-in Number)

    When you create from the Teams plugin it shows:

    +15163680895 (Toll)
    If you need a local number, get one here. And if you’ve forgotten your dial–in PIN, you can reset it.
    Conference ID: 609 794 20#

    The first method is more readable and would create consistency

    16 votes
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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Voice thin client

    When Microsoft starts pushing users to stop using Skype for Business and start using teams, I would like to have the option to "pop out" a thin client for the voice and presence. Sometimes I like to have different applications open and the thin skype for business client is perfect as it does not take up a lot of desktop real estate when it comes to communication or dialing like Teams does.

    16 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. 'Virtual Walk-by Chat' Unique Ringtone

    The one thing that's missing from being in the office is the casual walk-by chat and it's quite awkward to have a scheduled 'walk-by' chat.

    Would be great if there was a feature where you could just call a colleague for a 'virtual walk-by chat' but to prevent them from panicking, thinking it's an unscheduled work call, the ring tone could be unique to differentiate it from a standard Teams Call/Meeting.

    15 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Call Forwarding for a User From Teams Admin Center

    It would be useful to be able to forward a users phone using the Teams Admin Center. Currently, you must use PowerShell to perform this function. The only thing you can do in the Admin center is establish call groups and delegates. You still must sign in as the user to activate the forwarding.

    15 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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