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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:
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  1. call hand off between devices

    add the capability to hand off video and audio calls between devices.
    lets say you are late back to your desk so you join a meeting or answer a Teams call using your mobile. when you get back to your desk you should be able to and the session on the mobile and continue on your PC.

    129 votes
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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fix invalid phone number format when adding new contact to Speed dial list

    ISSUE: When adding an external phone # as a Speed Dial contact, Teams auto-formats the phone number to include parentheses and hyphen. But the # is marked Invalid and the user cannot Add it. Once reduced to a simple number string, the user can then Add. Upon editing the contact later, the number appears with an entirely different auto-formatted display.

    This is a negative experience for users to constantly modify an auto-formatting issue, which may negatively affect end user adoption by causing unnecessary extra steps.

    Image attached.

    Thank you for your consideration!

    6 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Internal Noise canceling.

    Particularly Laptop mics will pick up internal sound such as a spinning HDD (hard disk drive) or internal cooling fans. This sound is quite loud, and most people working from home right now are on laptops, So hearing this sound is pretty common. Some kind of programmed noise canceling that could filter out internal noise like this would be amazing. If ya'll would need an example you could look to Discord, they have a similar feature for filtering internal noise such as this.
    (Edit: Typos)

    6 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Setting to reject incoming anonymous calls

    *English follows Japanese

    ■Title(件名):
    非通知設定の着信を拒否する設定について
    Setting to reject incoming anonymous calls


    ■Description(内容):
    ユーザー個別で行うことが可能な "発信者 ID のない通話をブロック" の設定のように、非通知設定の着信を拒否する機能を、テナント全体に適応させる機能の拡充を要望いたします。

    In the same way as it is possible to “Block calls with no caller ID” for individual users, I would like the option to block incoming anonymous calls across the entire tenant.

    5 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unify Chat, Calls and Meetings

    Unify a menu item for 'Communications' on left.
    Within that menu you can view contacts which apply to all communication types (messaging, calling, meetings) and assign contacts to groups that apply to all.
    You can seamlessly move from chat to call to meeting.
    You might start a discussion on chat, realise you need to talk and start a call from within the chat screen, then realise you would like an impromtu meeting by inviting others to the call and sharing a whiteboard and files.

    8 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Basic reports and call lists for queues and AA

    Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
    Also a list of answered and missed calls.

    I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

    502 votes
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    56 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Talkie-Walkie Mic during a Conference

    Instead of muting our mic everytime due to background noises we can rather have a Talkie-Walkie functionality so when we click and hold on a button we can talk (can listen others simultaneously) and it stops when releasing the button.

    8 votes
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    3 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow call back from call queue

    If a customer is calling into a busy call queue, allow the call queue to prompt for the caller's number for a call back.

    10 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unable to receive calls on Android device

    *English follows Japanese

    Android 端末で着信ができない
    Unable to receive calls on Android device


    ■Description(内容):
    Android 端末で、SIM が有る状態では Microsoft Teams にて着信できるが、SIM を外し、Wifi のみにすると、Teamsで着信 ができない。
    制限や通知、ポリシーに問題はないため、Microsoft Teams モバイル アプリ側の制限等によるものと推測しております。
    そのため、Microsoft Teams モバイル アプリ側での機能改善を希望します。
    We can receive calls on Microsoft Teams in an Android device with SIM, but without the SIM and only with Wi-Fi, we cannot.
    There are no issues with restrictions, notifications or policies. So, we presume that this is due to some restrictions imposed on the Microsoft Teams mobile app.
    Please fix this.

    3 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include local dial in number and timezone specific phone numbers while setting up a new meeting

    Include local dial in number and timezone specific phone numbers while setting up a new meeting. This will help both person setting up the meeting and invitees on the specific timezone will also get the dial in numbers by default.

    23 votes
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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scale heads uniformly in together mode

    The new "Together Mode" is a fun feature. One weird thing is that people's heads are all different sizes based on their camera feed. It would be great if there were some auto scaling to make this a little more uniform.

    4 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. 5 votes
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    2 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Teams calling with on prem cisco CUCM

    Around 45 million cisco iphone endpoints mostly via cisco on prem CUCM deployements.
    Need Teams to integrate with on prem cisco CUCM so that we can use it as enterprise softphone with on prem PSTN cabability.
    I am sure this would make teams adoption even more compelling within large enterprises like us.

    155 votes
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    36 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Manage my Videosize / Handle webcam like shared content

    Now Webcam Images are zoomed and shared Content is fullscreen. Sometimes I share a Webcam-Video that should not be cropped, e.g. a wall with images. I would like to be able to tell Teams to treat my (a) webcam like shared Content, or to share a webcam like a windows or desktop.

    7 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make the Blur/Background a Permanent Setting.

    Make the setting permanent, so that you don't have to enable this each time you make a call!

    10 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Teams status integration of Avaya / Plantronics Hub so when you're in a call your status automatically changes to 'in a call'.

    The Avaya & Teams integration doesn't work like Skype for Business & Avaya.

    I've opened a case with Microsoft support and found out that the Skype for Business uses SIP protocol but Teams uses HTTPS protocol for presence which results in this kind of behavior.

    They say it's the by-design behavior for Microsoft Teams for now. And suggested that a uservoice be raised about this.

    This is a major inconvenience for our contact center that relies on the status information in Teams.

    5 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Have the same windows shown in a video call for all users so that people know when their video is being featured

    Users don't know when they are being shown as one of the four (soon to be nine) windows shown in a video call. It would be great if the video screens being shown is the same for each user, even if the user him/herself is being shown.

    10 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Quick Reply when declining a call

    Quick Reply when a call is coming in to say you're on another call or currently busy, customizable messages like on iOS would be a bonus. Helps avoid just a declined message for the caller when using Teams!

    7 votes
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  19. Automatically mute other apps when incoming call

    Experience no smooth transition between Teams and other apps running with sound.

    Skype automatically muted other apps (music/radio/sound) when incoming call. Is there similar settings for Microsoft Teams?

    8 votes
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    0 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. Option to make "Fit to frame" the default for video

    Add an option to set "Fit to frame" as the default rather than "Fill frame", which can end up showing cropped faces and odd aspect ratios.

    6 votes
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