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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

Here’s how to get your voice heard:

1 — VOTE for existing ideas (this will also subscribe you to the idea’s status updates)
2 — SUBMIT new ideas (any duplicates are merged together)
3 — RATE the product by clicking the little orange star on this page. This helps us understand our overall standing with users. It will collect your rating every six weeks.
4 — COMMENT in ideas’ threads, which we check regularly

For official product and feature updates we recommend three things:

Stay tuned here: We update our work items monthly
Read our Blog: Official announcements come from our blog at https://aka.ms/TeamsBlog
Review the Roadmap: Our upcoming features can be seen within the Microsoft 365 roadmap site at https://aka.ms/M365Roadmap

The Fine Print:  We have partnered with UserVoice, third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.  

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  1. Consult Transfer (aka Warm Transfer) Call

    Allow users to do a consult transfer or a warm transfer. This could be accomplished two ways:
    1. Put the caller on hold and give an option for a "Consult" button as in Skype for Business where you "call ahead" and make sure the person is ready. Could give second option for chat or call.
    2. Add a conferencing feature that brings a third party into an active call. Allow the second party to leave the call without ending the call for the other parties.

    This would allow for a better customer service experience. Option two would also fulfill the…

    19 votes
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  2. Dialpad in mobile by default

    On iOS (and likely Android) - after selecting the call tab at the bottom of the screen, you first see history and voicemail, and to dial a new number, you have to hit the tiny phone icon in the top right, and then you have to click the dialpad - too many taps to just dial a number.

    2 votes
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  3. Fix the DailIn conferance # tel link is broken for some phones

    These links are currently broken for some types of phones.
    Doesn't work on my Samsung Note 8 phone but works for IPhones.
    The link current format is 'tel:+1 555-555-5555,,12345678#'
    The space is an absolute NO in tel links.
    The dashes should be ok, but does not help and breaks on my phone. Since its a link those dashes can/should be omitted as well. The less 'junk' in the url the less chance of breaking stuff

    1 vote
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  4. Allow a second camera to be used instead of internal only option.

    Teams will only show a hard wired camera on laptops. I have a second HD camera for conferance calls but Teams will not detect it even though I have disabled internal camera?

    1 vote
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  5. Please eliminate sibilance ('s' sounds harsh)

    The sibilance ('s' consonant) is incredibly shrill and hurts my ears whenever somebody pronounces an 's'.

    Please find a way to eliminate sibilance in the audio calls.

    1 vote
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  6. Allow call contacts to be centralized amongst teams or users

    The calls tab is per-user. It should integrate to a Global Address Book where contacts can be maintained centrally for all Call users.

    For example, A user adds a phone number/contact to their address book. They should be able to add it to a group (i.e. shared) that will show for all users.

    This saves duplication of contact information for each individual user.

    This should also sync to Outlook contacts.

    2 votes
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  7. display your phone number while in a call

    It would be handy to have your phone number be displayed while you are in a call with someone.

    1 vote
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  8. Less restrictions in allowed numbers for Call answering rules

    When we enter some phone number with certain prefixes in Call forwarding rules (call forwarding, also ring etc.), Teams doesn't allow us to save them because it seems it doesn’t think it’s correct.
    These prefixes allows us to use call-forwarding and "Also ring" features and disable for example voice-mail pickup if unanswered. An example would be +9992<cell phone number without leading zero>.
    This is extremely valuable for agents in response groups which may be unable to answer calls from time to time when a voice mail instead picks up some calls unless these prefixes are used in Call answering rules. …

    1 vote
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  9. Block countries international calls

    It would be very handy if we could restrict the countries our users can dial on our international plan. We only work with companies in 4 other countries (India, Poland, Ireland, America) so we want to explicitly restrict them to just these countries

    2 votes
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  10. threshold

    For those of us who work in busy environments, please include a microphone sensitivity threshold similar to what is available in Teamspeak or Discord.

    6 votes
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  11. Host to control Video usage

    Hi
    Not sure I saw anything on this, so here the post:
    It's no secret that the video capability can extensively impact the network bandwidth and while for some type of meetings video is needed, most will not require video to be streamed.
    As a host of a call I want to be able to pre-control my meeting and decide if I want to allow the usage of video or not.
    For example, as a line manager I am interested to capture the reaction of any of my direct reports on 1:1 sessions and related discussions.
    However, in meetings where…

    3 votes
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  12. RDP remote microphone support should be added

    Remote RDP thin clients with a microphone should be able to use Teams remotely. At present, I am told that Teams does not have a microphone whilst connect via RDP session, with both mic and speaker enabled on the client.

    4 votes
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  13. Add "Invite another user" into call to the eclipse (3 dot) menu.

    Add "Invite another user" into call to the "Other options" eclipse (3 dot) menu.

    This would be a much better user experience as all options required for call functions would be available in the same place.

    1 vote
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  14. Self Recording

    We use the Meet Now function in Skype for Business to create tutorial videos. This function is missing in Teams because I cannot start a meeting unless in a team/channel. then others come in. Although I have created a work around by creating a private channel for tutorial recording, this is a big extra step when compared to what we currently do in SfB.

    6 votes
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    1 comment  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Call Queues should follow call forward settings

    I don't understand why this isn't already the default setting. When a user sets up call forwarding in their client calls that come from a Call Queue should be treated like any other call. It should forward to the number they want to receive the call on.

    23 votes
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    3 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Call a channel using the mobile app

    In the desktop app you can set up a call which is recorded in the channel and other people can see that it's happening. Currently on the mobile app you can only direct call another person or group of people

    2 votes
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  17. Show Dial Plans normalization in Teams

    To show Dial Plans normalization in Microsoft Teams like Skype for Business does.

    2 votes
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  18. Voicemail rewind

    Add expanded voicemail playback options such as rewind, forward, replay, rewind 5 seconds, forward 5 seconds, etc. Also seems like there is room for common function like delete, call back, etc. without using the ",,," menu (extra clicks).

    1 vote
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  19. Please introduce 3rd party PSTN capabilities. We need conference bridges added to Microsoft Team meetings.

    Please introduce 3rd party PSTN capabilities. We need conference bridges added to Microsoft Team meetings.

    25 votes
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  20. history

    Display for whom a call was originally made in the calling history

    3 votes
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