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Hi there, you’ve reached the user feedback site for Microsoft Teams. It’s managed by our Customer Advocacy Team inside Microsoft Teams Engineering led by Karuana Gatimu. Our entire team believes in representing your needs inside our engineering group and we appreciate the time you take to share them with us. Rest assured that a large team of dedicated people read and discuss your feedback!

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  1. Move user videos to top of screen

    Most laptop and workstations have cameras mounted on top of the screen, while videos and picrures of participants are currently presented at the bottom of the screen, leaving everyone looking down.

    I'd suggest moving the pictures and videos to the top leaving people looking more into the camera.

    92 votes

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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enhanced Call Queues

    When will Serial Routing call queues be enhanced? Currently the routing is based on the alphabetical structure of the distribution list which does not work for my call groups. We need the ability to define the routing by agent.

    92 votes

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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. Opt in and out call queue's using / command

    Let users/agents be able to Opt in and Out call queue's using the Teams Client. Ideally using the / command option.
    Now they need to use https://aka.ms/cqsettings

    91 votes

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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mute "Unknown Participant is now Joining" message

    When joining large meetings, the notice of "unknown participant is now joining" is very disruptive. Please allow an option for an organizer to either mute this notice or be alerted when an "unknown participant is now joining".

    90 votes

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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable call forwarding to mobile phones

    we would like to use MS Teams as a a solution for our telephone system and replace our old system for more than 3500 employees. But that means that we want to forward all calls from teams to our mobile phones. We already opened a ticket at the microsoft support and the answer was: "It is not possible to forward calls to mobile numbers only to contacts." We really dont understand this because there is the possibility in the settings to forward to a phone number. So please enable call forwarding for mobile phone numbers

    90 votes

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    12 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. video bar at top of screen

    with many devices, the camera is at the top of the screen but when you're screen sharing the video bar is at the bottom of the screen so when you're looking at who's talking everyone looks like their eyes are closed because they're looking down at the bottom.

    if the video bar is moved to the top of the screen it eliminates this issue

    89 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Let Teams respect the "Mute all other sounds" when in a call setting

    If you are listening to music in your headset and place or recieve a call
    sounds are not muted even though the setting is set to mute all other sounds.

    We also seen an issue where sounds are initially muted on incoming call, but then turned up significantly when the call is picked up.

    89 votes

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    11 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Caller ID show as external number

    Please allow users to set the caller id on outgoing voice calls to be a number outside of Microsoft. We want to set the caller id to be our company's current 1 800 number.

    88 votes

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    30 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  9. Echo cancellation

    Teams needs echo cancellation options. Some microphones are sensitive and pick up speaker noise, causing speakers to hear voice feedback. Other noteworthy competing products have echo cancellation features.

    88 votes

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    9 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Persistent call controls on active calls

    In Teams Calls while on an active voice call, the call controls disappear from view. Can you add a Setting to make the call controls persistent for active calls?

    This is particularly a problem after opening the Dialer, which makes it so that when you hover over the teams window, the call controls do not re-appear. You must close the Dialer before you are able to successfully end a call.

    If you cannot add an option to make call controls persistent, can you add in the call controls to the Dialer area?

    88 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please have mute indicator stay visable, instead of auto- hiding. It is valuable to quickly identify if you are muted or not.

    Please have mute indicator stay visable, instead of auto- hiding. It is valuable to quickly identify if you are muted or not.

    87 votes

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    14 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. Acknowledge or thumbs up button for calls

    It would be great if there was a thumbs up button or something for use in video calls (especially with a lot of people). For example someone may as 'can everyone here me?' and people can press the thumbs up button instead of messaging in the chat or turning their mic on saying yes then turning it off again

    86 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Generate call reports for Teams meetings

    Would be great to have organizer be able to generate a call report at the end of each meeting containing call information (attendees, chat transcript, recorded video location, etc.) This could be used for sending out meeting recap etc.

    86 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unassigned Number Range

    In SfB there was this feature called Unassigned Number Range to upload a range of on premise PSTN Numbers. This allowed us to direct calls that were not assigned to a user to a fallback central number.

    84 votes

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    7 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Display Status When Adding Someone to a Call

    User should be able to see the status of someone when adding to a call.

    83 votes

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    6 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. call queue business hours

    Will there be the ability to set business hours for Call Queues, like you can for AAs and Sfb Server Response Groups?

    82 votes

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    15 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Do Not Disturb for Calls

    We need the ability to quickly indicate do not disturb for phone calls in teams. Its obnoxious to have spammers interrupt my teams audio calls with the phone ringing.

    81 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow for users to annotate over the video

    Allow users to annotate over top of a video while collaborating. This would be useful for service calls

    81 votes

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    8 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow call agents to answer the call directly without playing the music on hold for a call queue

    With a call queue, music on hold is played until a call agent answers the call, but this is unnecessary, so I would like to make a call agent answer the call directly without playing the music in Microsoft Teams call queue.

    80 votes

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    4 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. MOH while Call transfer

    MOH (Music on Hold) works fine, when I put a caller on Hold.
    When I transfer a caller to anyone else, the caller hears nothing while transfering or consultiv tranfer Process. It would be great to ger here MOH also. The silence during the transfer process is confusing the caller.

    78 votes

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    5 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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