When a call comes in there is caller ID information, but the history does not retain this information. Can the caller ID information be retained?

When you make, or receive, a call in Teams, i want to pop it into its own window similar to how SFB worked. This is because i have my chats on one screen and my videos on another screen and many times, if we are sharing screens, i make it full screen. When it does so inline, i am forced to move my teams window to my other monitor and then have to move it back when finished.

It would be great if we could share a whiteboard in 1-on-1 calls. Currently, whiteboard is available in meetings and also in private calls, as long as there are 3 or more people. It seems reasonable to add this feature also to 1-on-1 calls.

(Uservoice already has requests about adding whiteboard to calls, but they are not to the point, as whiteboard already is in calls, just not in 1-on-1 ones)

Currently only service numbers can be used for callinglineidentity even though we now have the ability to use onprem/non-ms numbers for direct routing to a queue/autoattendant. In several isntances I have departmental numbers that need to be used for CallerID masking but are not in an autoattendant or call queue.

Our users are spread across the globe, with varying bandwidth strength and local policies on video calling. We desperately need the ability to enable audio, video, and desktop sharing in Teams only to a subset of users (either by users or by location). We are able to do this with Skype, so makes sense to do the same in Teams.

I was listening to Spotify when I got a call on Teams. I had to manually turn down the volume on Spotify to be able to hear the Teams call. This happens automatically in Skype for Business.

button to freeze screen during screen sharing

Change the UI for call so the when receiving a call, the button are more like a mobile phone UI. At present, the only button that is coloured is the 'hang up' option. People inadvertently hang up as they click the only but that 'pops' is red. They then have to ring back because they've hung up.

There should be an option during an incoming call to reject it with a template and customized messages like "I am in a meeting, will call you soon" or more of these so that caller should be aware of the situation of the receiver.

I don't understand why this isn't already the default setting. When a user sets up call forwarding in their client calls that come from a Call Queue should be treated like any other call. It should forward to the number they want to receive the call on.

Provide support to make calls using Amazon Echo

Addition of an option when setting up an Auto Attendant that automatically diverts to a selected group or user if no options are selected within a certain time scale.

EG.. greeting is - press 1 for sales, 2 for support... or hold for reception... call is then automatically directed when there is no input.

PSTN Usage Report - export / view via PowerBI or thru API

We would like to provide automated reports to our managers which contain data gathered from PSTN Usage reports. Specifically individual call statistics for users (inbound / outbound). At the moment, one will need to go to the admin center and view this manually or extract / export via Excel.

Please provide the capability to mine / query these data using PowerBI or API

Hi,
Please add the Background blur feature for Mac users!

To avoid accidental calls (particularly a nuisance for large groups), it would be good to have a prompt on screen that requires that you confirm that you wish to make the call. It's easy to accidentally hit the call button without realizing you're in the right group chat, or just simply by accidentally clicking the phone /video icon when attempting to access settings.

Reopening previous UserVoice post per request of MS Support:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

"While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

Fax communication doesn't appear to be part of the Microsoft 365 Business Voice plan currently. At least it appears you can't send nor receive a fax in Teams. This would be something to add that meets the requirement of companies that use faxing capabilities.

For us and our customers it would be helpful to be able to filter the results in the call history. At the moment, this list is just getting longer and longer. So, I'd like to be able to sort and filter by type (incomming, outgoing, missed), date or source/destination number.