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  1. Full Teams Client API including Call Control

    Microsoft Teams should have completed Client APIs so that third party apps can be created to fill specific needs.

    This API should allow call control of the Microsoft Teams application. Necessary call control features include:
    • dial/call
    • call answer
    • hang-up
    • hold/off hold
    • call transfer (all types: blind, consult, safe)
    • add participant
    • mute/unmute
    • park/unpark
    • call as a delegate
    Some general features include:
    • search contacts
    • get contact presence
    • get contact list folders/contacts
    • setup contact list folders/contacts
    • get/set my presence
    • get/set my note
    • get/set my delegates
    • get/set…

    2,736 votes

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    177 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  2. Delete call history

    We should be able to delete call history to keep the UI clean and usable.

    2,340 votes

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    535 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  3. New calls ring while on call

    While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it…

    1,540 votes

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    171 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.

    In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.

  4. Audio call recording in Teams

    How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

    1,143 votes

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    149 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  5. Basic reports and call lists for queues and AA

    Teams needs an overview, reports, log about the usage of call queues with some basic features like number of calls answered, missed, average waiting time.
    Also a list of answered and missed calls.

    I have some small businesses who use or want to use Teams as their primary phone system and need AA/Call Queues for some very basic form of "customer service line" (although that term might overstate what they need) and they want to see missed calls so they can return the call.

    1,028 votes

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    114 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  6. Show if call forwarded or from a call group in call history / missed calls

    If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

    This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

    An additional column or a different 'Type' for these calls would resolve this issue.

    875 votes

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    82 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add hold music in consultative transfer of PSTN calls

    When putting a PSTN call on hold in Teams the caller will hear music. But when you do a consultative transfer the caller gets total silence before he gets transferred. Please also add music here.

    847 votes

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    190 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  8. Transfer to voicemail option

    In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

    814 votes

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    97 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.

    Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.

    Thanks.

  9. Automatically block incoming calls when you are already in a call or meeting

    Please create a setting a user has the ability to change that automatically blocks incoming calls or allows the user to even forward all calls to someone else when already in a call/meeting if applicable. It is very distracting to have my phone ringing while I'm in a call.

    802 votes

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    68 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  10. Switch active call to Mobile phone

    Our customer should have a function to switch an active call from the computer teams client to a mobile team client.

    for example:
    You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.

    Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".

    797 votes

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    on the backlog  ·  42 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  11. Teams Contact sync with Outlook

    Please make the contacts that show up in the calling tab to be synced with a persons outlook or global address book of sorts. It's annoying having to manage so many different contact books

    772 votes

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    88 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  12. click to dial

    Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.

    735 votes

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    58 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  13. Option for Passive voice channels.

    As an avid gamer, I feel like we gamers are very good at collaboration.
    I would like to have a voice channel much like to see a passive voice channel where your team members can join and passively talk to each other as they work Much like how discord or team speak works in addition to what already exist in teams. This also will break up the monotony of needing excessive Skype meetings. For people whom work in the department, but are Geographically separated, and cant getup from their desk to just ask a teammate a simple question.

    724 votes

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    76 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  14. multiple phone numbers

    It would be nice to be able to assign more than one user number to a single user. Call qeues are not always a suited solution. E.g. if the user needs to dial out with different numbers.

    714 votes

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    116 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  15. Teams places current Call on hold when screen sharing

    I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly.…

    692 votes

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    116 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  16. Barge, Whisper, Listen In

    I found a similar request for Skype here (https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8900035-monitoring-features-silent-monitor-whisper-bar). I haven't been able to find documentation on implementation of the following so wanted to throw it out there just in case.

    1) Whisper - Managers or supervisors can tell agents what to say (advice or answers) without customer hearing them.

    2) Barge In - Managers or other users can jump on a call without permission from the original user to help with a call (especially useful in call center situations).

    3) Listen - Managers or other users can listen in on a call, given they have the access…

    522 votes

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    74 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show call history for calling queues, including which user answered the call

    In the desktop app, at least, show the call history for calling queues of which the user is a member.

    If the user is a member of multiple queues, make the list filterable or selectable by calling queue.

    The history should also show which user/agent answered a call so the other members of the calling queue can tell what happened, including whether the call was transferred and to whom (but there should be some security around this detail so administrators can configure this for the necessary amount of privacy).

    516 votes

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    51 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  18. Caller ID for outgoing Calls

    When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.

    501 votes

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    93 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  19. Calls support in Firefox (Mozilla)

    From our perspective it is really instrumental for people to use Firefox and still join our calls. There are some clients of ours who only use Firefox and we cannot force them to go through hops to join calls (like installing Chrome or Teams just to talk to us once). Please add that support! Thank you very much in advance!

    487 votes

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    46 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
  20. When making a PSTN call from Teams for browser or teams for VDI, PSTN Ring back tone/Early Media is not played.

    When making a PSTN call from Teams for browser or teams for VDI(Web RTC), PSTN Ring back tone/Early Media is not played.

    User can hear the ring back tone of teams, but user cannot hear the PSTN Ring back tone or Early Media.
    also as, user can hear PSTN Ring Back tone or Early Media when user use Teams for desktop client or Mobile Apps(iOS/Android).

    467 votes

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    17 comments  ·  Calling  ·  Flag idea as inappropriate…  ·  Admin →
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