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Audio call recording in Teams
How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?
473 votes -
Transfer to voicemail option
In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.
358 votesThanks for your feedback. The transfer to voicemail option is currently in testing and will be released soon.
Note: Direct calls to a users voicemail is a separate feature which is planned. We’ll update when we have more details to share on this one.
Thanks.
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PSTN Reverse Number Lookup (show username from Address book not PSTN number) in Teams Toast and Call History
When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client
345 votesTeams shows the user names(from Outlook contacts) in toast and call history. We are working on showing contacts that are from Azure Active Directory.
~Alex
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Support device call controls
Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.
305 votes -
click to dial
Add Click-to-dial for tel protocol. Our staff makes a lot of calls and has to copy and paste phone numbers right now. Would love to see an option for Teams to handle "tel:" protocol or another option for the ability to click-to-dial phone numbers within a web browser. This needs to be supported on Windows and Mac.
208 votes -
Include call history in chat
Am I the only one finding it painfull that the chat history DOES NOT include call logs?
I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.
In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.
Please implement that feature asap!
195 votesThis work item is on the backlog.
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New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it…
177 votes -
Support for Airpods
I couldn't hear people talk nor could they hear me when I had my airpods connected to my device. Only happens with teams so I know the problem is not my airpods plus I have confirm with other coworkers who have the same thing happen.
160 votes -
Delete call history
We should be able to delete call history to keep the UI clean and usable.
158 votesThis feature is on the backlog. We’ll update when we have more details to share.
~Alex
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Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
143 votes -
Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly.…
128 votes -
Group Voicemail
We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail
111 votes -
Teams doesn't recognise new audio devices being plugged in
There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.
110 votes -
Display incoming caller Id when callers dial a call queue
Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.
108 votes -
No volume control
All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls
108 votes -
Voicemail for Teams Calling & Call Queues
We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.
99 votes -
Ring on all Devices - Incoming Call
When a Call comes in, it only rings in the headphones. But as we don't wear our headphones all day long, sometimes we can't hear it ringing.
Please make an option to ring on all attached devices (speaker + headphones).
98 votes -
Call Queue Opt In/Out Based on Status
If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.
If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.
Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.
93 votes -
E911 support in Teams (like in Skype)
E911 for Teams. E911 is required for any corporate deployment and the minimum functional level would be the equivalent of what Skype for business server offers right now. Please see the following:
911 and mobility
A user is mobile inside an organization multiple geographic locations and can call the 911 from anywhere with a PC on the lan with identified subnet.
Currently from the skype documentation:
“In a Skype for Business Server E9-1-1 deployment, each internally-connected Skype for Business or Lync Phone Edition client actively acquires its own location. After SIP registration, the client furnishes all the network connectivity…90 votesDynamic Emergency Calling enables the sharing of a user’s current location, emergency calls to be routed, and help dispatched. Available now in Calling Plans with support for Direct Routing planned before the end of the year.
For further information about planning, setup, and availability, please see https://docs.microsoft.com/microsoftteams/configure-dynamic-emergency-calling.
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Switch active call to Mobile phone
Our customer should have a function to switch an active call from the computer teams client to a mobile team client.
for example:
You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".
85 votes
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