How about recording an audio call when initiating a Teams call, similar to how Skype for Business does ?

In Skype for Business and most other phone systems, you can select to transfer a caller directly to voicemail (receptionists use this all the time). Teams does not have this option. It is very important for folks to not transfer to a ring-ring-ring experience if they simply need to leave a voicemail.

When a PSTN user calls you on Microsoft Teams, if the number is in the address book I would like to be presented with the users name on the toast, not just the PSTN number. The same for call history or anywhere else a PSTN number appears in the client

Support call controls for popular 3rd party headsets (handup, mute) like Plantronics 740-M or Jabra.

Provide a functionalitiy similar to the one is SfB Server.

Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.

Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.

Am I the only one finding it painfull that the chat history DOES NOT include call logs?

I want to be able to reconstruct to whom I talked how long. As a workaround I started to use Skype again or quit the Teams calls and call back the people by phone.

In Skype this feature helped me a lot when I tried to reconstruct to whom i spoke on days where things became crowded.

Please implement that feature asap!

BT does not work on Android.

Add Hold Music for the caller to hear when doing a consult than transfer.

We should be able to delete call history to keep the UI clean and usable.

All of us who are starting to use teams are facing the same issue...there is no way to control the volume on the teams calls

There is a bug that USB headsets are not recognised if they are plugged in after Teams has started. The list of audio devices doesn't change even once the OS has recognised the headset and it is working, so there is no audio in a call. The only way to get Teams to recognise it and work with it is to quit out and restart the program, then it works fine.

If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

An additional column or a different 'Type' for these calls would resolve this issue.

We have a number of teams that use a group phone number, and hence would like to have a group voicemail box so that anyone in the group can access the voicemail

Make Teams compatible with wireless headsets (USB or Bluetooth) that are able to be used with Skype.

Must b Bluetooth interactive or people will not utilize the systems

When a incoming call goes to voicemail, we would like to see the ability for the caller to press zero (0) and get the operator.

Reopening previous UserVoice post per request of MS Support:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16952083-while-in-a-call-add-another-person-to-the-call

"While in a call, you should be able to add another person (or more than one) to the call, to instantly create a group call. Similar as in Skype by clicking the "+" button."

This is NOT completed - this feature, as well as various other features (such as Delegate Call-As) are not available in PSTN calling/Calls tab, only Teams-to-Teams calling (via the Chat tab).

These features have been marked as completed in the UserVoice as well as the roadmap but that is not correct.

For some reason Audio Calls stopped recording the start and stop times, as well as duration of the Audio Call, on the Chat window. There is no record whatsoever that we switched to Audio. I still run Windows 8, so maybe it's because you're trying to pull the plug on Windows 8? :)

If my calendar says I'm in a meeting, or if I'm away, etc, Teams changes my status accordingly. This should also change my call queue status.

If my status is Busy, Away, DnD, I should be automatically taken out of any or all of the call queues I'm a part of.

Ideally this should be a per-queue setup option. Along with giving call queue agents the ability to opt in/out, there should also be an option for status-based opt in/out.

We have some Auto Attendant and Call Queues set up, when the time is 'out of hours' and a call comes in or if all users are busy and unable to answer a call it should go to voicemail posting the message transcript and audio file in the Team / group linked to the call queue.